When you cannot log into cPanel/Webmail/Mail Client, please do not try to do it as many times as possible. Once you have used the incorrect login details 5 times, the IP gets blocked. Feel free to ask for the password reset via our Support if you have not reached the correct login password.
Ensure your client knows how to get the login password or reset the email password.
Incorrect email client settings
The email client settings may also cause an IP block, so if you are struggling with an email client setup, it is better to delete the non-functioning email account from the email client and start from scratch later.
Failed FTP/Login
Make sure your FTP client is using correct login details and appropriate settings. You may check them here. Please make sure you use port 21 for FTP.
Failed cPanel web page login
It occurs when there is an authentication form or a protected directory on the website. Please make sure you use correct login data.
